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Refund & Return Policy

Last Updated: July 10, 2026

At ResetKey Store, we distribute digital license keys for the WIC Reset Utility on store.resetkey.net, resetkey.net, and resetterx.com. Because these keys are digital, intangible products delivered instantly by email, this policy explains exactly when a refund or replacement is available, and what we rely on to make that decision.

1. How We Verify Refund Eligibility

The WIC Reset Utility maintains its own activation records, independent of this checkout site, showing whether a given license key has been redeemed, the date it was used, and the device it was used on. When reviewing a refund request, we check those activation records together with our own order records:

  • Whether the key has been activated in the WIC Reset Utility, and if so, on what date and device.
  • The exact date and time your license key was delivered to your email address.
  • Whether the key we issued is valid, unique, and matches a supported product.

2. Refund Window for Unused Keys

  • Full refund: if you contact us within 30 days of purchase and our review of the WIC Reset Utility activation records confirms the key has not been used, we will issue a full refund.
  • Once a key has been activated in the WIC Reset Utility, or 30 days have passed since purchase, it is no longer eligible for a "changed my mind" refund. This reflects that the key is a one-time-use consumable that cannot be recalled once redeemed.

3. Defective Keys, Wrong Product, or Technical Issues

If something goes wrong on our end or the key itself is faulty, we will make it right regardless of the 30-day window above:

  • Invalid, duplicate, or non-working key: contact support with the error shown by the WIC Reset Utility (a screenshot or the exact error text). Once we confirm the key is faulty, we will issue a free replacement key first. If a working replacement cannot be provided, we will issue a full refund.
  • Unsupported printer model purchased by mistake: it is your responsibility to confirm your printer model is listed as supported in the WIC Reset Utility before buying. If you purchased for an unsupported model, you are eligible for a full refund only if the key has not been used, per Section 2.

Replacement is offered first for defective keys because it resolves the issue immediately at no cost to you and is the fastest outcome — a refund remains available if a replacement does not fix the problem.

4. Preventing Abuse

To keep this policy fair for genuine buyers, the following limits apply:

  • One resolution (replacement or refund) per key, per order.
  • Requests claiming a key is defective must include the specific error produced by the WIC Reset Utility; we will not issue a refund solely on the basis of "it didn't work" without supporting detail.
  • A key that our records show as activated, and later claimed as "unused" for refund purposes, will be denied — WIC Reset Utility activation records take precedence over a later, contradicting claim.
  • Repeated refund requests across multiple orders or email addresses from the same buyer may be treated as abuse and declined.

5. Refund Process

  1. Contact our support team via the support channel on resetkey.net or resetterx.com.
  2. Provide your Order ID, PayPal Transaction ID, and the email address used at checkout.
  3. We will review your order records and the WIC Reset Utility activation record, then respond within 24 to 48 hours.
  4. Approved refunds are credited to your original PayPal payment method within 3-5 business days.

6. Chargebacks and PayPal Disputes

By completing a purchase, you agree that:

  • License keys are digital goods delivered instantly and automatically once payment is confirmed — there is no shipping delay, and delivery is complete once the key email is sent to the address you provided.
  • This Refund Policy, together with our Terms of Service, is the agreed resolution process for this purchase, and you agree to contact us through that process before opening a PayPal dispute or bank chargeback.
  • If a dispute or chargeback is opened for a key that our records show as activated, or after the refund window in Section 2 has passed without you contacting us, we will contest it using our order records, the WIC Reset Utility activation record (date and device of use), and this policy as accepted at checkout.

Nothing in this section limits any non-waivable right you have under the law that applies to your purchase.

7. Contact Support

To start a refund or replacement request, use the contact options on resetkey.net or resetterx.com. We aim to resolve every request promptly and fairly.